Budget airline IndiGo apologized Nov. 7 after a video showing a male passenger being pinned to the ground by airline staff members went viral. (video screengrab)

NEW DELHI — Civil Aviation Minister Ashok Gajapathi Raju Nov. 8 strongly condemned the assault on a passenger by IndiGo staff members and sought an independent report from the aviation regulator, DGCA, saying that fisticuffs are not acceptable in a civilized society.

A video surfaced Nov. 7 showing IndiGo staff members assaulting a passenger at the Delhi airport. The incident happened Oct.15.

“In a civilized society fisticuffs have to be condemned ...action has to be taken,” Raju told reporters.

The Director General of Civil Aviation has been asked to submit an independent report on the incident, he said, while stressing that such barbarous things should not happen.

Soon after the video surfaced, Minister of State for Civil Aviation Jayant Sinha condemned the incident and sought a report from the airline.

IndiGo Nov. 7 apologized for the incident.

In the video, a passenger is first seen being stopped from entering a coach, and then being pulled back by a ground staff. Another airline employee is seen restraining the traveler.

The passenger is seen fighting back and falling to the ground in the melee.

Watch the video here:

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