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FAQ

Print Circulation

  • How do I put my subscription on temporary hold?

Please write to subscription@indiawest.com and provide your name, address and dates for subscription to be put on hold.

  • What if I don’t get an issue of the paper, who do I contact?

Please write to subscription@indiawest.com and provide your name, address and dates of issues missed.

  • I want to change my mailing address. How can I do this?

Please write to subscription@indiawest.com and provide your name, your new address followed by your old address and effective date of change.

Advertising

  • How do I advertise online?

Please go through our media kit located under Advertise With Us in the top right corner of the Home Page (give correct URL) and then contact our advertising department at advertising@indiawest.com or at (510) 383-1147.

  • How do I advertise in the print edition?

Please go through our media kit located under Advertise With Us in the top right corner of the Home Page at (give correct URL) and then contact our advertising department at advertising@indiawest.com or at (510) 383-1147.

  • How do I place a classified ad?

Register with indiawest.com and go the Classifieds page on the top toolbar, or contact classifieds@indiawest.com or call 510-383-1143.

  • How do I submit a matrimonial ad?

indiawest.com has tied up with the world’s largest matrimonial service provider, Shaadi.com for this section. Go the Matrimonials page in the top toolbar, register and post your ad or contact classifieds@indiawest.com or call 510-383-1143.

Calendar

  • How do I list an event in your online calendar?

Login/Register with indiawest.com and go to the “My Dashboard” tab next to the login button. Now click on the Events tab on your dashboard and fill out the form with all the prompted information. We will post the event if it passes the parameters and get back to you with a confirmation.

  • How do I list an event in your print issue’s calendar?

Please email the following details to classifieds@indiawest.com:

Title; Venue; Host; Contact Person; Email (if any); Phone Number (if any); URL; Date; Time; Brief Description; and a Photograph (if any).

  • How can my event become the featured event of the week in the print edition?

Please contact calendar@indiawest.com.

  • How can I share a video/promo for my upcoming event on the Events/Tickets page of indiawest.com? How much will it cost me?

Sharing a video/promo of your upcoming event would fall under the purview of a premium event. Contact web@indiawest.com to learn more about this feature. A premium video listing for an event would cost you $100 per week.

  • Who do I contact if I encounter problems?

Please contact web@indiawest.com if you encounter problems.

Contacting Us

  • How do I contact India-West?

Go to the Contact Us page in the top right corner of the Home page (enter relevant URL), fill out the form and we will get back to you promptly. Otherwise, our contact information is:
INDIA-WEST PUBLICATIONS, INC.
HEAD OFFICE
933 MacArthur Blvd.,
San Leandro, CA 94577
Tel: 510-383-1140
Fax: 510-383-1155

  • How can I write a letter to the editor?

Send an email to editor@indiawest.com with the subject line as “Letter to The Editor” and include your full name, email id, telephone number (optional), address and your letter in the body of the email. Our editor will get back to you promptly. Otherwise, you can post-mail the editor at:
Bina Murarka
INDIA-WEST PUBLICATIONS, HEAD OFFICE
933 MacArthur Blvd.,
San Leandro, CA 94577

  • I have a story idea. How do I pitch it?

Refer to writing a letter to editor above, send story ideas in the same format.

  • Who do I send my press release or news information to?

Email them to news@indiawest.com or mail them to our office:
INDIA-WEST PUBLICATIONS, HEAD OFFICE
933 MacArthur Blvd.,
San Leandro, CA 94577

  • What if I have a general question that needs an answer?

Contact subscription@indiawest.com or call (510)383-1140.

  • How do I reach a specific staff member?

Please refer to our Contact Us page in the footer toolbar (supply relevant URL) and search for the name you are looking for.

Careers at India-West

  • How do I apply to be a freelance writer, photographer or blogger?

Please contact Bina Murarka at editor@indiawest.com.

  • How do I apply for an internship?

Please contact Bina Murarka at editor@indiawest.com.

Archives

  • How do I search the archives?

Click on Archives in the top toolbar (supply correct URL) where you can search by article name, reporter name and keyword.

  • How do I search the site for the news I am seeking?

You can use our search bar located above the top toolbar.

  • How do I find out if my event or news was in India-West?

Use the search bar as described above. Otherwise, send a letter to editor.

Miscellaneous

  • How do I use the RSS feed feature?

Please download the RSS Feed from the footer toolbar, where you will get the most up-to-date happenings at India-West and around the world.

Privacy & Security

  • What is your privacy policy?

Refer to our Privacy Policy in the footer toolbar (supply relevant URL) to see information.

  • Will you sell my name or email to third parties?

India-West will absolutely not sell your name or e-mail addresses to a third party. Refer to our Terms of Use in the footer toolbar (supply relevant URL) for more details.

  • How secure is the online payment system?

The PayPal system is safe-guarded with the most up-to-date certificates and password security. Refer to our Terms of Use in the footer toolbar (supply relevant URL) for more details.

  • How do I print an article?

You can either click on the Print icon next to each story or go to File->Print.

  • How do I send a copy of an article to a friend?

You can either click on Mail icon next to each story or go to File->Send Link. You may also use the Share icon next to each story to share an article on any of the social networking websites.

  • How do I post a comment for any article or story?

Login/Register with indiawest.com to post your comment for any article or story. You may also login with your Facebook® username and password to post a comment. indiawest.com reserves the right to delete any comment which doesn’t meet our required parameters. Refer to our Terms of Use in the footer toolbar (supply relevant URL) for more details. You will be able to view the comments you and others have made even without logging in.

  • How do I order a reprint of an article or issue?

Send an email to subscription@indiawest.com.

  • Do I need permission to repost or reprint anything I see on Indiawest.com or in the print issue of India-West?

Yes, you must be given express written consent by India-West. Refer to our Terms of Use in the bottom toolbar http://indiawest.com/termsofuse.aspx for more details.

  • How do I get permission to reprint an article?

Contact our editor at editor@indiawest.com. Refer to our Terms of Use in the footer toolbar (supply relevant URL) for more details.

Subscribing

  • How do I subscribe to India-West?

Click on Subscribe in the top right corner of our Home page, fill out the form and click submit. You will come to a confirmation screen that will confirm your subscription.

  • Who do I contact if I encounter problems?

Please send an email to subscription@indiawest.com.

  • My credit card was charged incorrectly, who do I contact?

Please send an email to subscription@indiawest.com.

  • How do I buy a gift subscription?

Please send an email to subscription@indiawest.com.

  • What forms of payment do you accept?

Paypal, Googlecheckout, Visa, MasterCard, Discover, American Express and personal checks.

  • Why do I need to sign up and provide my information?

You need to login to use the interactive media that is indiawest.com.

  • What do I do if I lose my login information?

Contact: web@indiawest.com.

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