Sprinklr Acquires SF-Based Get Satisfaction

New York-based Sprinklr, a provider of enterprise social media technology, has acquired San Francisco-based Get Satisfaction, which operates more than 1,000 online communities worldwide for technical and other customer support. Terms were not disclosed.

“Get Satisfaction’s vision is to enable a world where customers achieve ultimate value with their brands,” said Get Satisfaction CEO and president Rahul Sachdev. “We upgrade outdated one-to-one support systems and increase a brand’s ability to create happy customers.” Added Sprinklr CEO and founder Ragy Thomas, “You can’t market or sell to unhappy customers in a world of connected consumers. It is only a question of time before all brands recognize that the marketing of the future begins with great customer care.” Sachdev, a former head of content sharing at LinkedIn, will join Sprinklr as VP, First Party Experience business unit, in San Francisco. The deal comes a week after Sprinklr announced $46 million in new funding, giving it a valuation of over $1 billion (I-W, April 10). In the last 14 months, Sprinklr has tripled in size and acquired Dachis Group, TBG Digital, Branderati and Pluck. The company has offices in 10 countries and more than 750 employees.

Niara Raises $20 Million in ‘B’ Round

Sunnyvale, Calif.-based Niara, a stealth security analytics company, has closed a $20 million series “B” financing round led by Venrock, with participation by previous investors New Enterprise Associates and Index Ventures. “As the threat landscape has shifted from a world of black and white to shades of grey, traditional security technologies have become increasingly incapable of distinguishing what is malicious from what isn’t," said Niara CEO and co-founder Sriram Ramachandran. “Cyberattacks are more sophisticated, persistent, and covert than ever before. Security teams need to identify and thread together subtle, nuanced changes in user behavior across disparate data sources to discover advanced threats.” The funding brings Niara’s total raised to $29.4 million. “The market for security technology has shifted to the C-suite with a wave of high-profile incidents increasing the budgetary commitment organizations must make to keep their networks secure,” added Niara board member Krishna Kolluri, general partner at NEA. Ramachandran, who has a B.E. in electronics and communication from the National Institute of Technology, Tiruchirappalli, previously was a VP of strategic initiatives at Aruba Networks and VP of engineering at Juniper Networks, NetScreen Technologies and Neoteris. Niara’s co-founder and VP of engineering is Prasad Palkar, who has an M. Tech. in computer science and engineering from IIT-Bombay.

Palerra Closes $17 Million Funding Round

Santa Clara, Calif.-based Palerra, a cloud security automation firm, has closed a $17 million series “B” funding round led by new investor August Capital, with participation by Norwest Venture Partners, Wing Venture Capital and Engineering Capital. Vivek Mehra, general partner at August Capital, has joined Palerra’s board, which includes Norwest Venture Partners senior managing partner Promod Haque and Wing Venture Capital founding partner Gaurav Garg. Palerra was also recently included in Gartner Research’s 2015 list of “Cool Vendors” in risk management. “Palerra’s LORIC platform has been met with an exceptional response since becoming generally available earlier this year,” Mehra said. Enterprises want the benefits that the cloud has to offer, but only if they can maintain strong security," added Palerra CEO and co-founder Rohit Gupta. “LORIC was designed to meet these threats head on and this new round underscores our commitment to deliver the most powerful cloud security solution in the industry." Gupta previously was a VP and GM at BMC Software. Ganesh Kirti is Palerra’s co-founder and CTO.

Molson Coors Buys Mount Shivalik Breweries

Denver, Colo.-based Molson Coors Brewing Co., through subsidiary Molson Coors International, has acquired a controlling stake in Punjab-based Mount Shivalik Breweries Ltd., which makes the popular “Thunderbolt” beer. The deal includes control of brewing operations in Haryana and Punjab and distribution of Thunderbolt in Bihar. Terms of the deal weren’t revealed. “We are very pleased to be deepening our partnership with Mount Shivalik, which has always been based on shared values and business ambitions,” said Molson Coors International CEO Kandy Anand. “The Bali family has run a very successful business over the last 40 years powered by a strong brand portfolio and dedicated employees.” MSBL chairman emeritus Rajiv Bali added, “We are fortunate to have a strong partner in Molson Coors, a leading global brewer with a proven track record for building and growing iconic brands around the world.” Molson Coors entered India in June 2011, when the company purchased a controlling stake in Cobra India, creating joint venture Molson Coors Cobra India. Molson Coors Cobra operates a brewery in Bihar, where it has a large market share with a portfolio including Iceberg 9000, King Cobra and Royal Brew.

Dr. Reddy’s Nabs Belgian Firm’s South Asia Brands

Indian drug manufacturer Dr. Reddy's Laboratories is paying about $128.38 million to acquire certain established brands in South Asia of Belgian drug firm UCB SA. Dr. Reddy’s said the brands will improve sales for respiratory, dermatology and pediatrics drugs. The brands generated revenue of about Rs. 1.5 billion in 2014. UCB chief operating officer Mark McDade said the deal, which allows the Belgian firm to concentrate on its neurology portfolio, includes 350 India workers.

Menlo Logistics Expands in New Delhi

Menlo Logistics, the global logistics subsidiary of Con-way, Inc., has expanded its automotive logistics operations in India, moving to a new 3,846-sq.-ft. spare parts facility in Dharuhera near New Delhi. “Our customers are expanding their operations across India, driven by consumer demand as car and truck sales increase,” said Menlo logistics India operations director Amit Dhingra. “We are supporting that growth by moving to a larger, more modern facility for one of our leading automotive customers.” Menlo Logistics also plans to certify its “Lean” processes at an in-plant truck assembly facility in Rudrapur, Uttarakhand, for a major automotive firm.

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